Orders are processed & dispatched within 2 business days (but usually within 24-48 hours).
Our policy lasts 30 days.
To be eligible for an exchange or refund, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.
We provide Concealer/Foundation samples with every Concealer/Foundation purchased so that you are able to try it first to ensure it's the perfect colour. If not this may be returned, the postage cost back to Aleph is at the customers' expense. Customer will include the exchange slip, with the desired shade clearly marked. We will then ship out the correct colour at our expense, providing the received product is in original condition.
Gift cards are non-refundable.
Any item that is returned more than 30 days after delivery won't be eligible for an exchange or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please send your unopened item in original packaging and condition to:
Aleph Beauty Ltd
PO Box is 282294
Auckland NZ 2018.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
The time it will take for your exchanged product to reach you may vary depending on where you live.
Shipping charges for New Zealand addresses is $7, with free shipping for purchases over $99
International shipping is a flat rate of $20; time to arrive vary depending on the destination. All international orders are shipped via NZ Post.
We do not ship to PO Boxes in New Zealand or Internationally.