Shipping & Returns

Shipping

We’re thrilled to offer both domestic within New Zealand and International shipping of all Aleph orders.

Shipping costs are waived for all domestic orders over $99 with a flat rate of $7 otherwise. Gift card purchases do not count toward free-shipping.

International shipping is charged at a flat rate of $20. Delivery time varies depending on the destination. Please allow between 3-10 working days. Any customs and duty charges are the responsibility of the purchaser. Australian orders are shipped via DHL and all other international orders are shipped via Tracked NZ Post International.

We do not ship to PO Boxes in New Zealand or Internationally.
All orders are processed and dispatched within 2 business days (and usually within 24-48 hours)

All non-rural orders are sent via NZ Courier on the overnight service where available. Please allow extra time for rural deliveries.

Exchanges

We are here to ensure you get the best quality and service possible and would love to extend our expertise to assist you with any queries or concerns you may have regarding your Aleph Purchase. Should you have any concerns, please email support@alephbeauy.com.

If for any reason you’re not satisfied, we offer a 30 day returns policy to any unused and unopened products in their original packaging.

We understand that choosing makeup online is a daunting task especially when choosing a foundation colour. To assist you in choosing the correct colour, with every Concealer/Foundation you purchase, you receive a sample of the colour chosen as well as another of your choice, this way you can ensure you've selected the correct colour and if not, it's an easy swap.

If you'd like to switch out the shade, just return the unused full sized product to Aleph Beauty, PO Box 282294, Beachlands, Auckland 2018 and we’ll send you the preferred colour.

Please include the exchange slip, with the desired shade clearly marked. We will then ship out the correct colour at our expense, providing the received product is in original condition.

If the product is generally unsuitable, this may be returned for a full refund providing it is unused and in a saleable condition.

Refunds

Gift cards are non-refundable.

Sale items may not be refunded.

If purchased from one of our retailers, products must be returned to the place of purchase.

Refunds will be processed once items have been received. Please contact support@alephbeauty should you have any queries regarding a refund.