We are here to ensure you get the best quality products and customer service possible and would love to extend our expertise to assist you with any queries or concerns you may have.
Should you have any concerns about your order, please email firstname.lastname@example.org.
We’re thrilled to offer both domestic and international shipping on all Aleph orders.
Shipping costs are covered by us on New Zealand orders where the chargeable total is over $99. All other orders will have a standard flat rate shipping charge of $7.
Gift card purchases do not qualify for shipping as these are dispatched via email, immediately after purchase.
Where available, all non-rural orders are sent via NZ Courier overnight service. Please allow extra time for rural deliveries.
All orders are processed and dispatched within 2 business days. Delivery time will vary depending on the destination. Please allow between 3 - 10 working days.
International orders are shipped via Fedex with the shipping fee calculated at checkout. If the address falls out of the Fedex delivery area, the package will be shipped via NZ Post International. Any customs and duty charges are the responsibility of the purchaser.
If a mistake has been made in the delivery of your order, please contact email@example.com
We offer a 30-day exchange policy for unopened, unused Concealer/Foundation in the original packaging and condition within New Zealand.
We understand that purchasing makeup online can be a daunting task, especially when choosing a foundation colour. To ensure the shade is right for you, every Concealer/Foundation comes with a sample of the colour purchased and another of your choice. This way you can test the colour before opening the full product.
If you would like to exchange your Concealer/Foundation for a different shade, simply send the unopened product to the address below and we’ll send back your preferred colour, at no extra cost within New Zealand.
PO Box 282294
Please include the exchange slip, with the desired shade clearly marked. Or a note with your name, address, phone and order number, and your desired shade.
Please wrap your return in something protective – reuse the packaging from your Aleph order by simply turning the courier bag inside out!
To ensure the delivery reaches us, we recommend tracked shipping. Once we receive the returned product we will process the exchange. The time until you receive the exchanged product will vary.
To request a refund, please contact firstname.lastname@example.org
To be eligible for a refund, products must be unopened, unused, in original packaging and in a saleable condition.
Products are eligible for a refund 30-days from date of purchase. Please note that gift cards and sale items are non-refundable. Gift cards cannot be redeemed for cash.
Products returned without approval from our customer care team may be refused. If you have purchased from one of our retailers, products must be returned to the place of purchase.