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COVID-19 Response

UPDATE 21 September, 2021

Alert Levels 3/2

Now shipping all items!

We would like to thank you for your patience and continued understanding during Auckland's time at Alert Level 4.

From 22 September, Auckland moves to L3, and all items will be dispatched as normal.

Aleph continues to process orders under strict health and safety protocols, and couriers are operating contactless delivery.

Our customer care team are always ready to answer any questions you may have.

Thank you for your support ♥️

 

 

Previous Updates:

UPDATE 31 August, 2021

Alert Levels 3/4

Now shipping orders containing essential items. 

We are dispatching orders in accordance with MBIE & Ministry of Health guidelines, with a single isolated team member. Couriers are operating with contactless delivery.

Essential items from the Aleph range include moisturiser Serum/Primer and skin protectant Prep/Finish Powder.

Our customer care team are available to answer any questions.

 

UPDATE 24 August, 2021

NZ Alert Level 4

Online orders open. Delivery paused during Level 4 Lockdown.We continue to accept orders on the Aleph online store, which will be sent out on a first in, first out basis with the strictest hygiene protocols as soon as possible.

We thank you for your patience and your continued support.

As we are unable to process returns during this lockdown period, we have extended our returns policy to allow everyone needing to return or exchange items purchased prior to be able to do so once Level 4 in Auckland lifts.

As always, our friendly customer care team is available to answer any questions or if you just want a chat.

Much love, the Aleph Beauty team ❤️

 

Previous Updates:

UPDATE 22 February, 2021

NZ Alert Level 1

With the good news that Auckland joins the rest of the country at Level 1 from midnight tonight, our service continues running as normal. We're here to help!

 

Previous Updates:

UPDATE 15 February, 2021

NZ Level 2 / Auckland Level 3

Online orders are fully operational. Fulfilment and courier dispatch is running as normal.

Our customer service team will be supporting customers and doing colour consults online from home.

Much love, the Aleph Beauty team ❤️

 

UPDATE 12 August, 2020

NZ Level 2 / Auckland Level 3

Online orders are fully operational. Dispatching to couriers is running as normal.

Our customer service team will be supporting customers and doing colour consults online from home.

And the fulfilment team will still be dispatching your orders; though we have reduced to one working in isolation. We're taking the utmost care to ensure the health and safety of our customers, community and team.

We will post any changes to our website updates page. Thanks so much for your patience.

Stay strong and stay safe.

Much love, the Aleph Beauty team ❤️

 

UPDATE 28 April, 2020

Shipping has resumed! 

A huge thank you to all our amazing customers who have supported us during this difficult time. As usual our highest priority is the safety of our customers and team, and will continue to dispatch orders to the highest health and safety standards.

Returns period resumes to 30 days.

UPDATE 21 April, 2020

Shipping will recommence on Tuesday 28 April. We continue to accept and process orders in the meantime.

Thank you so much for your patience and support ❤️

 

UPDATE 31 March, 2020

Our Priority is the continued safety of our team, our customers and the greater community.

Given the Level 4 Lockdown in New Zealand, we’re unable to dispatch until the lockdown lifts or we are authorised by the government.

We continue to process orders which will be sent out on a first in, first out basis once we have the go ahead to ship once again.

We thank you for your patience and your continued support, we know this is a very challenging time for all and firmly believe that these times will foster growth and positive change.

We encourage you to take this time to reflect inwards, to dream about the world you want to live in and germinate a new way of being so that we as a whole may emerge from this strong, closer and kinder than ever before.

Returns

We are unable to process returns during this lockdown period, though we have extended our returns policy to allow everyone needing to return or exchange items purchased prior to be able to do so once the lockdown lifts.

Kia kaha

 


UPDATE 26 March, 2020

To our beautiful Aleph family,

Given the latest information from the New Zealand Government while we are in Level 4 lockdown, we are suspending all dispatch until further notice.

We support the initiatives put in place to stamp out COVID-19 while we have the opportunity.

As the situation evolves, we will too.

Our online store remains open for purchases and your orders will be dispatched as soon as we are able.

In the meantime, we invite you to enjoy our tutorials and keep in touch with our amazing team who are all working from their homes to ensure your questions are answered and colour consults advised.

Remember, we’re all one and we’ll come out of this stronger and closer than ever if we all work together.

Stay safe and healthy, kia kaha.

Emma and the Aleph Team ❤️

xx